(MENAFN- Khaleej Times) A consumer lodged a complaint against a company specialising in blueprinting, designing and interior designing in Dubai. The complainant claimed that he bought a new apartment and hired the company to do the interior for Dh800,000. Both parties agreed that the amount would be paid in full beforehand, and accordingly the complainant paid the amount.
The complainant is an Asian who comes every now and then to Dubai. He said he gave the company a year and a half to complete the work, but it failed to complete it. The man then filed a complaint with the Consumer Protection Department against the company for not carrying out its duties as agreed upon. The complainant demanded that the money he had paid the company be returned for going back on the agreement as per the consumer protection law.
The Consumer Complaints Section summoned the interior design company manager, and the department realised that the complainant was right. The company admitted that the work agreed to with the customer had been delayed. A technical panel was dispatched to the complainant's home in order to assess the work accomplished by the company. The panel reported that 10 per cent of the decor work had been completed.
The Consumer Protection Department, based on the technical panel's report, directed that Dh100,000 be deducted from the full amount paid in advance (Dh800, 000) and the company refund the complainant Dh700,000 which would be turned over to the department. The matter has been resolved in an amicable manner. Despite that, the complainant suggested that he could wait for one month if the decor could be completed within that time.
Firm asked to complete job: A man said he struck an agreement with a company to install eight surveillance cameras in his house. The complainant said the company did part of the job, but failed to complete it. So he wanted the Consumer Protection Department to step in and solve his problem so that he could move into his new house.
The Consumer Complaints Section communicated with the company manager, and it has been agreed that the remaining cameras would be installed right away. The consumer will be paying the remaining amount after the installation is completed and the consumer makes sure that the cameras are functioning properly.
Carpet buyer to be reimbursed: A complainant alleged that he ordered a carpet of particular specifications. However, the shop failed to provide him with the carpet on time, and finally when it arrived, it was said to be different from what was agreed upon.
The Consumer Complaints Section contacted the shop owner who was told to resolve the customer's problem. Based on a conversation over the phone, it has been agreed to repay the complainant a sum of Dh39,000. Accordingly, the complainant has been informed about the solution arrived at.
Brakes fail after maintenance: A man filed a complaint against a local auto dealer. He stated that he got his car checked and maintained at the auto dealer's service centre. After receiving his car, he travelled to Bahrain in it. During his journey, the brakes failed. He said he took his car to a competent body in Bahrain and was told that the brakes were not installed properly.
Having reviewed the reports and internal and external correspondences, the complainant has been advised to take the motor vehicle for a technical test at a Roads and Transport Authority's authorised car testing centre. Further measures will be taken based on the testing centre's findings.
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