(MENAFN- Khaleej Times) Dubai Electricity and Water Authority, or Dewa, announced the launch of a new electronic service to allow its customers to register new accounts and finalise their settlement through Dewa's website.
The new e-service will enable new customers to register, and pay their deposit amount in case of 'moving in', as well as request for the final settlement and return of deposit amount when 'moving out'. The launch of this new campaign is part of Dewa's strategy to provide easier and more convenient services to the highest international standards. Dewa encourages its customers to adopt electronic services to save time and effort by completing transactions online.
The new campaign is designed specifically to make Dewa more accessible to its customers, who no longer have to go to the customer service centres to complete their transactions, with the exception of collecting their deposit. "In line with the directives of His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President, and Prime Minister of the UAE, Ruler of Dubai, to establish a full electronic system to complete government transactions, we are committed to improving customer satisfaction levels by offering them new ways to complete their transactions that enhance their comfort, and ensure fast and efficient completion of transactions. This electronic service reflects our industry leadership in bringing the latest solutions to upgrade our operations, and saves time and effort for our customers," said Al Tayer.
The service has been developed to provide more convenience for customers, reducing congestion in customer services centres across Dubai, as visiting one of the centres was the only option previously to register for a new account and request a final bill.
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